Delivery and Return Policy

NATURE CUBS

RETURNS AND EXCHANGES POLICY

Last Updated: October 11, 2026

At Nature Cubs, we care about your satisfaction with the products we prepare for little ones. Your return and exchange requests regarding the products you purchased will be evaluated under the following conditions and applicable consumer legislation.

1. Return Period

Under the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, consumers may exercise their right of withdrawal within 14 days from the date they receive the product for purchases made online, without prejudice to legal exceptions.

You can submit your return request to us via [customer service email address] with your order number within this period.

2. Return Conditions

Products to be returned are expected to meet the following conditions as much as possible:

• The product must be unused, unwashed, and in a condition suitable for resale.

• The label, accessories, and packaging sent with the product, if any, must be preserved.

• The order number or information confirming the order must be shared with the return request.

Unless there is a situation that prevents the exercise of the right of withdrawal in accordance with the nature of the product and relevant legislation, opening the packaging alone does not void the right of return.

Important: In the event that the product is defective, damaged, or sent incorrectly, the consumer's rights under the law are reserved.

3. Non-Returnable Products

Exceptions to the right of withdrawal are determined by legislation. In particular, the right of return may be limited for products prepared according to the consumer's wishes or personal needs, and products that fall under the health and hygiene exceptions specified in the legislation and whose protective elements have been opened after delivery.

All baby and children's clothing products are not excluded from return solely on hygiene grounds. Evaluation is made according to the nature of the product and legal exceptions.

4. Exchange Conditions

You can contact us via [customer service email address] for size or product exchange requests.

• Your exchange request will be evaluated according to the stock status of the product.

• In cases where product exchange is not possible, your return and other consumer rights arising from applicable legislation are reserved.

• For defective or incorrectly sent products, action will be taken in accordance with your legal rights.

We recommend contacting us before starting the exchange process.

5. Return Shipping Fee

In the event of exercising the right of withdrawal, return shipping costs are determined according to the conditions specified in the Regulation on Distance Contracts. Legal rules regarding the return carrier and prior information apply.

For defective, damaged, or incorrectly sent products, shipping costs and other procedures will be carried out in accordance with relevant legislation.

6. Return Process and Refund

When your return request reaches us, you will be informed about the relevant process.

After reviewing the returned product and the request, if the right of withdrawal has been validly exercised, the refund will be carried out within legal timeframes and procedures. As a rule, the refund is made in a manner consistent with the payment method used at the time of purchase.

Depending on your bank's processing times, the time it takes for the amount to reflect in your account may vary.

7. Damaged or Incorrect Product Delivery

If your order contains a damaged, defective, or incorrect product, please contact us via [customer service email address] with your order number and information explaining the issue.

In these cases, the consumer's elective rights arising from legislation are reserved. Your request will be evaluated in accordance with relevant legislation.

8. Contact

You can contact us for return and exchange requests.

Brand: Nature Cubs

Email: [info@naturecubs.com]

Website: [naturecubs.com]

Business Name: [

Thank you for choosing the Nature Cubs family. The happiness of little ones and your safe shopping experience are valuable to us.

With love,
Nature Cubs